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Privacy Policy

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Effective date: 1 January 2026

Parketar Osijek ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website parketarosijek.com.hr or use our services. By accessing or using our website, you agree to the practices described in this policy.

1. Data Controller

The data controller responsible for your personal data is Parketar Osijek, with its registered office in Osijek, Croatia. You can contact us at any time using the details provided below:

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact information: full name, email address, phone number, and physical address when you submit a quote request or contact form.
  • Project details: information about your flooring project, including property location, floor area, and preferred materials.
  • Technical data: IP address, browser type and version, device information, operating system, and browsing behaviour on our website collected through cookies and similar technologies.
  • Communication records: records of correspondence between you and our team via email, phone, or contact form.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide price quotes for our flooring services.
  • To schedule and carry out on-site assessments, installations, repairs, and other services you have requested.
  • To communicate with you about your project, appointments, and service updates.
  • To improve our website, services, and overall customer experience.
  • To comply with legal obligations and regulatory requirements under Croatian and EU law.

4. Legal Basis for Processing

We process your personal data on the following legal bases in accordance with the General Data Protection Regulation (GDPR):

  • Consent: When you have given us explicit consent to process your data, for example by submitting a contact form.
  • Contract performance: When processing is necessary to fulfil a service contract with you.
  • Legitimate interest: When processing is necessary for our legitimate business interests, such as improving our services, provided your rights and freedoms are not overridden.
  • Legal obligation: When we are required to process your data to comply with applicable laws.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services, subject to strict confidentiality obligations. These may include web hosting providers, email service providers, and analytics tools.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, we retain client records for up to five years after the completion of a project unless a longer retention period is required by law.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website.

8. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request correction of inaccurate or incomplete data.
  • Right to erasure: You can request deletion of your personal data, subject to legal exceptions.
  • Right to restriction: You can request that we restrict the processing of your data in certain circumstances.
  • Right to data portability: You can request to receive your data in a structured, commonly used format.
  • Right to object: You can object to the processing of your data based on legitimate interests.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@parketarosijek.com.hr.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Other legal pages: